We know that sometimes we can win and sometimes we can lose, we play accepting that. From the beginning, we had thought it was a mistake, that some player was wrong and picked up our chips, but showing us those images we were treated as stupid. We had put two chips of £ 5 on the red color and they only showed us a recording where none of us bet, but we put the chips in the net on that play and we never recovered them. No staff member was sympathetic, we felt treated with contempt. No staff member cared for us at any time. Maybe since none of us is English and we do not know how to express ourselves with precision in English, they did not want to give us explanations. At that time, I did not feel that they were looking for a solution, they just wanted to tell us that we were wrong. They showed us a recording that did not correspond to the plays in which we had made the bet. From the first moment his way of speaking to us was not friendly. After this, the people in charge of the surveillance cameras told us that we had lost that money. At that time we were calm, because we trusted this company. I called another worker who told me they were going to check the surveillance cameras. Immediately I communicated my complaint to the worker at the table (Alberto).

It was an unpleasant surprise for me, when it came right next to the table and there was no chip, not only no were the chips of our reward (£ 5 of each), but there was no chip on the red bet. This time the red color was the winning bet and I proceeded to collect the reward of my bet immediately. Being a day of a lot of customers, we could not be right next to the table, but being a place with surveillance cameras, we trust that the play would be fair. At approximately 1:30 am my friend and I made a new bet, each betting £ 5 on the red color at roulette. We won the first two bets we made and then we lost the next two bets, until then everything was fine. I was playing roulette with some friends.

On Sunday, April 15, I was in Genting Casinos in Liverpool (Queen Square, Whitechapel).

Genting casino